1. Introduction
Van-Go Clearance Ltd provides waste collection and clearance services. This policy describes the types of information we may collect when you use this website or arrange a service with us, and how that information is generally used.
It applies to this website and to enquiries, quotations and bookings arranged through it.
2. Information We Collect
We may collect information that you provide directly to us, including:
- Your name and the contact details you supply, such as email address and telephone number
- The collection address and postcode relevant to your enquiry or booking
- Details of the waste or clearance work you are asking us to quote for
- Any photographs or notes you choose to upload to support your enquiry
- Correspondence between you and our team
3. How We Use Information
Information you provide is generally used to:
- Respond to enquiries and prepare quotations
- Arrange, confirm and carry out collections
- Process payments relating to a booking
- Keep records of the services provided
- Contact you about a booking or enquiry you have made
4. Contact & Enquiry Data
When you submit a contact form, a quotation request or a specialist waste enquiry, the details you enter are stored so our team can review the request and respond to you.
Please only include information that is relevant to the service you are asking about.
5. Website Usage Data
Standard technical information may be processed when you visit this website, such as information handled by our hosting infrastructure in order to serve pages and keep the site secure.
Where any additional website measurement is introduced in future, this section should be updated to describe it.
7. Data Sharing
Information may be shared with service providers who help us deliver the service you have requested. That can include the waste carriers arranging or performing a collection and the payment provider used to process a payment.
We do not sell personal information.
8. Data Retention
Information is retained for as long as it is needed for the purpose it was collected for, and for any period afterwards that is appropriate for business record-keeping.
Specific retention periods should be confirmed and inserted here by the business.
9. Data Security
We take appropriate care over the information we hold and use reasonable measures intended to protect it against unauthorised access, loss or misuse.
No method of transmission or storage can be guaranteed to be completely secure.
10. User Rights
You may have rights in relation to the personal information we hold about you, which can include asking for a copy of it, asking for it to be corrected, or asking us to delete it.
The specific rights that apply, and how to exercise them, should be confirmed by the business and set out here. To raise a request in the meantime, please use the contact details below.
11. Third-Party Services
We use third-party providers to deliver parts of this service. Payments made through this website are processed by Stripe, and card details are handled by Stripe rather than by us.
Third-party providers handle information under their own terms and policies. Any further providers introduced later should be listed in this section.
12. Contact Information
If you have a question about this policy or about the information we hold, please get in touch using the contact details shown on our Contact page.
13. Policy Updates
This policy may be updated from time to time. Any updated version will be published on this page, and the "Last updated" date above will be revised.