1. Introduction
These terms apply to your use of this website and to services arranged through it. Please read them before submitting an enquiry or booking a collection.
Additional terms specific to a booking are set out in our Booking Terms.
2. Services
Van-Go Clearance arranges waste collection and clearance services for domestic and commercial customers. The services available, and what each one covers, are described on the relevant service pages.
Not every service is suitable for every requirement, and some waste types need to be reviewed before a collection can be arranged.
3. Website Use
This website is provided for the purpose of finding information about our services, requesting quotations and arranging collections.
You agree not to use this website in a way that disrupts it, interferes with other users, or attempts to gain unauthorised access to any part of it.
4. Quotes & Pricing
Quotations are based on the information provided at the time of the request, including the service selected, the location and the description of the waste involved.
If the waste presented at collection differs materially from what was described, the quotation may need to be reviewed before the work proceeds.
5. Customer Responsibilities
When arranging a collection, you are responsible for:
- Providing accurate details about the waste and the collection address
- Ensuring you are entitled to arrange for the waste to be removed
- Making the waste available and accessible at the agreed time
- Telling us about anything that may affect access or safety at the site
6. Waste Description
An accurate description of the waste helps ensure the right vehicle, team and disposal route are arranged.
Certain materials, including hazardous or otherwise restricted waste, cannot be collected as part of a standard booking and must be raised as a separate enquiry.
7. Collection Arrangements
Collection dates and time windows are arranged in advance. Timings may be affected by factors outside our control, such as traffic, weather or site access.
Where a collection cannot go ahead as planned, we will aim to contact you to agree an alternative arrangement.
8. Payments
Payment terms are presented at the time of booking. Online payments made through this website are handled by our payment provider.
Specific payment terms should be confirmed and inserted here by the business.
9. Cancellations
If you need to cancel or change a confirmed booking, please contact us as soon as possible so alternative arrangements can be made.
The applicable cancellation terms should be confirmed and inserted here by the business.
10. Liability
We aim to provide our services with reasonable care and skill.
The extent of our liability, and any limits or exclusions that apply, should be confirmed by the business and set out here following legal review.
11. Intellectual Property
The content of this website, including text, branding, layout and images, is owned by or licensed to Van-Go Clearance Ltd.
You may view and print pages for your own use in connection with our services, but should not reproduce them for other purposes without permission.
12. Changes to Services
The services offered, the areas covered and the content of this website may change over time.
These terms may also be updated. The version published on this page at the time of your booking is the version that applies to it.
13. Governing Law
The governing law and jurisdiction applying to these terms should be confirmed by the business and set out here following legal review.
14. Contact
Questions about these terms can be raised using the contact details shown on our Contact page.