Customer Support

Need assistance with a collection or have any concerns?

Common questions

I need to change or cancel a booking
Send us your booking reference and what you need changed, and we will confirm the change back to you. Please get in touch as early as you can.
Contact us→
I have a question about my quote or price
Quotes are priced by collection service, the items you listed and your postcode area. Send us your quote reference and we will talk it through.
Ask about a quote→
I did not receive a confirmation
Check the junk folder of the address you booked with first. If it is not there, contact us with your booking reference and we will resend it.
Request a resend→
Something went wrong with a payment
Payments are handled by our payment provider, Stripe. Do not send card details by email or through the contact form — get in touch and we will help you directly.
Report a payment issue→
I want to report a problem with a collection
Tell us the booking reference, the date and what happened. Photos help. We will look into it and come back to you.
Report an issue→
My postcode is not covered
Coverage is set per area and changes as we grow. Check the areas page for the current list, and contact us if yours is missing.
Check coverage→