Your Right To Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days if you are a consumer booking at a distance (online/phone).
How To Cancel
To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement (e.g. email). You may use this form, but you do not have to.
Where To Send It
To: Van-Go Clearance Ltd
- 9 Church View Road, IP26 4PT
- Email: service@van-goclearance.co.uk
- Tel: 07701256110
What To Include
I / We [*] hereby give notice that I / We [*] cancel my / our [*] contract for the following service:
- Booking Reference
- Service booked (e.g. Man & Van / Skip Hire)
- Date booking placed / Date of Service [*]
- Customer Name
- Customer Address
- Collection Address (if different)
- Email & Phone
- Reason for cancellation (optional)
- Signature (only if form sent on paper)
- Date
[*] Delete as appropriate
Notes For Consumers
1. You must send this before the 14-day cooling-off period expires (14 days from day contract formed).
2. If you requested service to start inside 14 days:
- If we have not started work — full refund within 14 days.
- If we have started but not completed — you pay proportionate amount for work done.
- If fully completed at your express request — no refund due (you acknowledged you lose right on completion).
3. We will refund using same payment method within 14 days of receiving cancellation.
4. For more info see Clauses 17-18 of our Terms and Conditions.